2pac Privacy Policy — User Data Protection
This document explains how 2pac collects, uses, stores and protects the personal information of users on our platform in Malaysia. Your privacy is our priority.
Effective date: 1 January 2026. This policy applies to all users of the 2pac platform.
Information We Collect
When you register and use the 2pac platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected is as follows:
Account Information
- Full name as stated on your identity card
- Identity card or passport number (for verification purposes)
- Email address and mobile phone number
- Date of birth (for age verification)
- Username and encrypted password
Device & Browser Information
- Device type, operating system and browser version
- IP address and general location data (state/city)
- Login log data including date, time and session activity
- Usage data such as pages visited and session duration
Payment Information
- Bank details for processing deposits and withdrawals in MYR (Malaysian Ringgit)
- Financial transaction records — amounts, dates and payment methods
- 2pac does not store credit or debit card numbers directly; payment processing is handled by secure payment providers
Cookies & Usage Data
- Session cookies to maintain your logged-in status
- Preference cookies for saving language and display settings
- Anonymous analytics data to understand platform usage patterns
Why This Information Is Collected
Platform Operations
- Creating and managing your 2pac user account securely
- Processing deposits and withdrawals in Malaysian Ringgit (MYR)
- Verifying user identity to comply with legal requirements
- Providing responsive and effective customer support
- Sending important notifications related to your account and transactions
Service Improvements
- Analysing usage patterns to improve the platform experience
- Detecting and preventing fraud and unauthorised activity
- Tailoring content and promotions to user preferences
- Complying with applicable legal and regulatory requirements in Malaysia
- Sending promotional information (only where you have given your consent)
Cookies & Activity Tracking
The 2pac platform uses cookies and similar tracking technologies to enhance your experience. There are three main categories of cookies we use:
- Essential Cookies: These cookies are required for the platform's core functions, including login session management and security. They cannot be disabled as they are necessary for the platform to operate properly.
- Preference Cookies: These cookies store your personal settings such as preferred language and display layout. They help us remember your preferences for future sessions.
- Analytics Cookies: We use non-identifying analytics data to understand how users interact with the platform, for the purpose of continuous improvement. This data is not linked to your personal identity.
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the 2pac platform.
Data Storage, Security & Sharing
Storage & Security
All 2pac user data is stored on servers protected with high-level encryption. We use SSL/TLS security protocols for all data transmission between your device and our servers. Account passwords are stored in hashed form and cannot be read directly.
Internal access to user data is restricted to staff who require it for operational purposes only. All staff are bound by strict confidentiality agreements.
Your data is retained for as long as your account remains active. Upon account closure, data will be kept for the period required by law before being securely deleted.
Third-Party Sharing
2pac does not sell, rent or disclose users' personal information to third parties for marketing purposes. Information is only shared in the following circumstances:
- Service providers: Payment providers and technical service providers required for platform operations, subject to data protection agreements.
- Legal requirements: Where required by Malaysian law, court order, or a legitimate regulatory authority.
- Fraud prevention: For fraud detection and prevention purposes, where cooperation with authorities or financial institutions is required.
User Rights, Policy Changes & Contact Us
Right to Access, Correction & Deletion
As a 2pac platform user, you have the following rights with respect to your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you may request a correction via your account settings or by contacting 2pac customer support.
- Right to Erasure: You may request the deletion of your personal data upon account closure, subject to minimum financial record-keeping requirements under applicable law.
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time via the email preference settings in your account.
Changes to This Privacy Policy
2pac reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notification or registered email at least seven (7) days before the changes take effect. Continued use of the 2pac platform after such notification constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, please contact the 2pac data protection team at:
- Email: [email protected]
- Live chat: available after log in to your account
- Section FAQ for immediate answers to general enquiries
We are committed to responding to all privacy-related enquiries within three (3) business days.
Other Questions About Your Account?
Visit our FAQ section or log in to manage your 2pac account privacy settings directly.