2pac Responsible Gaming
At 2pac, user wellbeing is at the heart of everything we do. We provide guidance, self-control tools, and support resources to ensure every user can enjoy our platform in a healthy and responsible way.
Gaming should be entertainment, not a burden. Know your limits and play responsibly.
Our Commitment to Responsible Gaming
2pac believes that online gaming should be an enjoyable form of entertainment — not a source of stress or financial hardship. Our commitment to responsible gaming is not merely an obligation; it is a core value of this platform.
We understand that a small number of users may struggle to keep their gaming habits in check. That's why 2pac provides a range of resources, guides, and self-control tools to help users maintain a positive, controlled experience within healthy limits.
2pac does not encourage excessive gaming in any form. All our communications with users are designed to be supportive, not to push unhealthy habits. We are also committed to identifying and reaching out to users who may show signs of at-risk gaming behaviour.
Identifying At-Risk Gaming Behaviour
The first step to keeping your gaming healthy is being honest with yourself about the warning signs. Check whether any of the following apply to you:
Emotional & Behavioural Warning Signs
Financial Warning Signs
If you recognise three or more of the signs above in yourself, we encourage you to use the self-control tools provided by 2pac or to seek professional help.
Setting Time & Budget Limits
Before you start, set a specific time limit for each session — for example, cap yourself at one to two hours a day. When time is up, stop regardless of how the session is going. Use your smartphone timer as a reminder.
Recommendation: No more than two hours per day, with a break of at least 15 minutes for every hour of play.
Set a weekly or monthly MYR (RM) budget for entertainment and stick to it. Think of your gaming funds like an entertainment ticket — only spend what you can afford to lose entirely. Never play with money you need for daily essentials.
Golden rule: Your playing funds must be kept separate from savings, bills, and essential expenses.
Available Self-Control Tools
2pac provides several self-control tools that users can apply based on their own needs. Each tool is designed to help you manage your gaming experience with greater control:
Users can set daily, weekly, or monthly deposit limits based on what they can afford. These limits help you keep your spending in check. Contact 2pac customer support to set or reduce your deposit limit.
If you feel you need a short break, you can request a temporary cooling-off period of seven (7) to thirty (30) days. During this time, you will not be able to access your 2pac account — giving you the space to clear your head.
For users who need a longer-term break from the platform, our self-exclusion facility allows you to request an account closure for an extended period. This is a proactive step we fully support for your wellbeing.
To access any of these self-control tools, please contact the 2pac customer support team via live chat after log in to your account.
Minor Protection
The 2pac platform is strictly limited to individuals who are eighteen (18) years of age and above. We take the protection of minors very seriously and have the following measures in place:
- Mandatory age verification: All new users are required to verify their age during the registration process. 2pac reserves the right to request identity verification documents at any time.
- No shared accounts: Users are not permitted to share their account with anyone, including minors. Each account is strictly exclusive to its registered owner.
- Advice for parents and guardians: If you have children at home, make sure your devices are password-protected and your 2pac account is not easily accessible to them.
- Parental control software: We encourage parents and guardians to use parental control software on shared devices to prevent unauthorised access to betting sites.
- Immediate reporting: If you suspect that a minor is using the 2pac platform, please report it to our team immediately via email: [email protected]
Life Balance & Professional Support Resources
Maintaining a Healthy Life Balance
Gaming is just one of many ways to spend your leisure time. 2pac encourages users to maintain a balanced lifestyle by diversifying their recreational activities:
- Spend quality time with family and friends outside of gaming
- Take up physical activities or other hobbies to reduce reliance on gaming as your sole source of entertainment
- Avoid gaming when you are stressed, upset, or have consumed alcohol
- Make sure gaming does not interfere with your sleep, work, or family responsibilities
- Talk openly with someone you trust about your gaming habits
Remember: winning and losing are both part of the game. The outcome of a session should never affect your emotions or the important financial decisions you make in daily life.
Getting Professional Help
If you or someone you know needs help with a gambling problem, don't hesitate to seek professional support. It's not a sign of weakness — it's a brave and smart step to take.
The 2pac support team is ready to connect you with the right resources. Reach us at:
- Live chat after log in
- Email: [email protected]
All conversations related to responsible gaming are handled in strict confidence and will not be held against your account in any way.
Have a Question or Need Help?
The 2pac team is here to listen and help. Browse our FAQ or reach out to our support team to learn more about the self-exclusion and responsible gaming tools available to you.